Study: Replying to Customer Reviews Results in Better Ratings https://t.co/qjuoNT1f3T
— Stephen Harris (@stephenbharris3) February 14, 2018
hbr staff/john swope/life/Getty Images
Every now and then, firms make mistakes that leave their customers unsatisfied: a restaurant misplaces an order, a hotel’s air conditioning breaks dow…
Study: Replying to Customer Reviews Results in Better Ratings https://t.co/qjuoNT1f3T hbr staff/john swope/life/Getty Images Every now and then, firms make mistakes that leave their customers unsatisfied: a restaurant misplaces an order, a hotel’s air conditioning breaks dow…
http://twitter.com/stephenbharris3/status/963794599633412096
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